Something looks broken. What should I do?

1. 1Refresh the page. On a phone in the browser, pull down or use the browser's reload.
2. 2If Gable shows "This page hit a problem", press Try again. Your data is safe. If it keeps happening, note the line that starts with Reference at the bottom.
3. 3Open Chat with Support. It is on the Help page, and in the Still stuck? line at the foot of every help article. The chat can answer from the help articles straight away, and a person can take over.
4. 4Tell us three things: what you pressed, what you expected, and what happened instead. A screenshot helps.
5. 5When a person takes over, the conversation is saved in My requests. Their reply comes there and by email.

• Write from the email address you sign in with, or from inside Gable, so we know whose account it is.
• Name the listing by its address or MLS number.
• Include the Reference from the error screen if there was one.
• If a client saw something wrong, say so first. We treat anything that reached a client as high priority.

Note: there are no phone calls or demos. Chat and email (support@getgable.ca) are the ways to reach us, and every reply comes in writing so you have it to refer back to.

• The page will not open at all: see A page won't load.
• A change you made did not stick: see Settings didn't save.
• You want something Gable does not do: see What Gable can't do yet, and tell us with Suggest a feature.