How do I change the email I sign in with?
You cannot change your sign-in email yourself yet. It is a support request: tell us the current address and the new one, and we change it for you.
Steps
- 1Check which address you sign in with: open Settings > Account and look at Email you sign in with under Signing in. It is shown but cannot be edited.
- 2Open Chat with Support, from the Help page or the link here, and ask for the change. A person takes it over.
- 3Include your current sign-in email and the new email you want to sign in with.
- 4Follow the reply in My requests, and by email. Keep using your current address until we confirm the change. Afterwards, sign-in links and codes go to the new address.
Note: the address your clients see is separate. Email shown to clients in Settings > Profile can be changed any time, and it does not change how you sign in.
If that doesn't work
- You want to sign in with Google under a different address: that makes a second, separate account rather than changing this one. Ask us to change the sign-in email instead. See I have two accounts, Google and email.
- You no longer have access to the old address: say so in your request, and tell us the name and brokerage on the account so we can confirm it is you.
- We never handle this by phone. Use the chat, or email support@getgable.ca from your current sign-in address.
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Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.