How do I change the email I sign in with?

You cannot change your sign-in email yourself yet. It is a support request: tell us the current address and the new one, and we change it for you.

Steps

  1. 1Check which address you sign in with: open Settings > Account and look at Email you sign in with under Signing in. It is shown but cannot be edited.
  2. 2Open Chat with Support, from the Help page or the link here, and ask for the change. A person takes it over.
  3. 3Include your current sign-in email and the new email you want to sign in with.
  4. 4Follow the reply in My requests, and by email. Keep using your current address until we confirm the change. Afterwards, sign-in links and codes go to the new address.
Screenshot to come/settings/accountmark the Email you sign in with row under Signing in

Note: the address your clients see is separate. Email shown to clients in Settings > Profile can be changed any time, and it does not change how you sign in.

Why it is not a button

  • Your sign-in email is your account. Changing it moves your listings, clients and billing to a new address, so we check the request with you first.

If that doesn't work

  • You want to sign in with Google under a different address: that makes a second, separate account rather than changing this one. Ask us to change the sign-in email instead. See I have two accounts, Google and email.
  • You no longer have access to the old address: say so in your request, and tell us the name and brokerage on the account so we can confirm it is you.
  • We never handle this by phone. Use the chat, or email support@getgable.ca from your current sign-in address.

Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.