I have two accounts, one with Google and one with email. Can they be merged?
If your Google account and your email sign-in use the same address, they are already one account. Accounts on two different addresses are separate and cannot be merged.
Steps
- 1Open Settings > Account in each account you can sign in to and note the Email you sign in with.
- 2If both show the same address, there is only one account. You can use Continue with Google or an emailed link interchangeably.
- 3If they show different addresses, decide which one holds your listings and clients. Sign in with that one from now on.
- 4Open Chat with Support with both addresses if you want the extra account closed, or your sign-in address changed. See How do I change the email I sign in with?.
Note: how a second account happens: you signed up with your brokerage address, then pressed Continue with Google with a personal Gmail. Gable has never seen that Gmail, so it starts a new account with its own trial.
If that doesn't work
- Your deals are missing after signing in: you are in the other account. Sign out and sign in with the address you signed up with. See How do I sign out?.
- You were invited to a team but landed in your own empty account: sign in with the exact address the invite was sent to, then open the invite again.
- Do not delete either account until we have helped. Deleting the one with your deals removes your access to them.
- Contact is by Chat with Support, or email support@getgable.ca. There is no phone support.
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Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.