Account and sign-in
Signing in, links and codes, and your account settings.
How do I log in? Do I need a password?
No password needed. Sign in with Google, an emailed sign-in link on the website, or an emailed code in the app.
My sign-in code is 8 digits. Is that right?
Yes. Sign-in codes are 8 digits. Type all of them into Code in the app and press Sign in.
My sign-in link or code is not arriving
Check spam, check the exact email you signed up with, wait a minute, then send one new link. Only the newest link or code works.
My sign-in link is expired or invalid
Links and codes work once and expire after an hour, and a newer one cancels older ones. Ask for a fresh link and use it right away.
I forgot my password
Press Forgot your password?, send the reset link, and choose a new password of at least eight characters. Or skip it and sign in by link.
How do I change the email I sign in with?
You cannot change it yourself yet. Send a support request with your current sign-in email and the new one, and we change it for you.
How do I sign out?
On a computer, press the Sign out icon beside your name in the sidebar. Anywhere, open Settings, Account and press Sign out.
I have two accounts, one with Google and one with email. Can they be merged?
Google and email sign-in with the same address are already one account. Accounts on different addresses cannot be merged; support can help.
I can't sign in. What should I check?
A checklist for agents who cannot get in: the right address, the newest link, the code in the app, Google, and password reset.
I can't open my home's page. What should I do?
For sellers and buyers. Request a fresh sign-in link with the email your agent has on file, and use the newest one within an hour.