My seller's link doesn't work

1. 1Open the listing.
2. 2Press Resend invite at the top, or on their row in the Clients card on the Roadmap tab.
3. 3Ask your seller to open the newest email and press Open your portal within the hour.

1. 1They go to the sign-in page, getgable.ca/login.
2. 2They press Email me a sign-in link instead.
3. 3They enter the same email address you added for them and press Email me a sign-in link.
4. 4They open the email and press the link.

• Each link works once. Opening it a second time, or a mail app that opens links to scan them first, uses it up.
• Links expire one hour after they are sent.
• Only the newest link works. A new invite cancels a link your seller asked for themselves, and the other way round.
• The address has to match. A link asked for with a different email sends nothing, and the page does not say so.

Links are not tied to a device. Your seller can ask for a link on their computer and open it on their phone.

Note: The Read the full report button in the weekly emails is a different kind of link. It opens without signing in while your seller is on the listing and the listing is open, and until 90 days after closing. After that, or once you remove them, it opens a page titled This link has ended, and they sign in to read the report instead.

• Check the address in the Clients card is spelled exactly as your seller types it. If it is wrong, remove that row with Remove client and add the right one with Add client on a computer.
• If they see "No listing yet" after signing in, they signed in with an address that is not on the listing.
• Ask them to check spam for the sign-in email.
• Still stuck? Open Chat with Support, or email support@getgable.ca, with the listing address and the email your seller is using.