My sign-in link is expired or invalid

1. 1Go to the sign-in page.
2. 2On the website, press Email me a sign-in link instead, then Email me a sign-in link. In the app, press Email me a sign-in code instead, then Email me a sign-in code.
3. 3Open the newest email straight away and press Sign in, or type the code.

Note: when a link has expired or been used, you simply land back on Welcome back with no error. That is the sign it did not work.

• It is more than an hour old.
• It was already used once. Some email security scanners open links before you do, which can use them up. If that keeps happening, use Continue with Google or set a password with Forgot your password?.
• A newer link or code was sent after it. Only the newest one works.
• Links are not tied to a device. You can ask on your phone and open it on your computer.

• Seller invite links last an hour too. If your seller says the link does not work, press Resend invite on the listing's Clients card, or ask them to request a link themselves on the sign-in page. See My seller's link doesn't work.
• A resent invite cancels any link the seller asked for themselves, and the other way round. Tell them to use the newest email.

• In the phone app, a tapped link opens your phone's browser and signs you in there, not in the app. Use the 8-digit code instead.
• Your password sign-in fails too: press Forgot your password?. See I forgot my password.
• More fixes: Sign-in troubleshooting for agents.