My trial ended. Is my data still there?
Yes. Nothing is deleted when the trial ends. Choose a plan and your listings, reports and sellers are exactly as you left them.
What happens when it ends
- Signing in takes you to the Billing page, which says "Your trial has ended. Choose a plan to keep your listings, reports and sellers exactly as they are."
- Your clients are not cut off that morning. Their reports, alerts and updates keep going out in your name for seven more days, and the Billing page shows the date they pause.
- After that, their emails pause until billing is updated. Their portal stays open the whole time.
Steps
- 1Sign in. You land on Billing.
- 2Under Plans, press the Choose button on the plan you want and pay by card.
- 3You are back in Gable straight away. Your clients' emails start again with the next scheduled send.
Note: emails that were paused are not sent late. The next scheduled one goes out as normal.
If that doesn't work
- You are not the owner: the Billing page names who manages billing. Ask them to choose a plan.
- You chose a plan and still land on Billing: wait a minute and refresh, because the payment processor confirms it a moment later. If it persists, open Chat with Support. Or email support@getgable.ca.
Related articles
Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.