How do I delete my account and my data?

The account owner deletes it from Settings > Account. Admins and Agents leave the team from the same page instead.

Steps

  1. 1Open Settings > Account.
  2. 2On Delete your account, press Delete account.
  3. 3Gable checks what will be deleted and lists it, including anything it will disconnect. With other people on your team, it says who loses access.
  4. 4Type DELETE to confirm. On a team, also type the team's name.
  5. 5Press Permanently delete.
Screenshot to come/settings/accountmark the Delete your account card

What is removed

  • Your sign-in, profile and contact details, at once.
  • Connected calendars, Facebook and app connections, and their stored access.
  • Your subscription, which is cancelled immediately. The rest of the paid period is not refunded.
  • Comparables and market figures stored for your account.
  • With no deals on the account, everything is deleted outright.

What is kept

If the account holds real estate transaction records, those records are kept for the brokerage rather than deleted, because Ontario real estate rules require the brokerage to keep them. They are unlinked from you, and your login is permanently disabled. Gable tells you before you confirm.

Note: deleting closes the workspace for everyone on it. To keep the team going without you, hand the account over first. See Leave a team or hand over the account.

If that doesn't work

  • You do not see Delete account: you are not the owner. Use Leave team on the same page.
  • Gable says a few things could not be finished: your account is deleted. Email support@getgable.ca from the address you signed in with, and we finish the rest. The chat needs a sign-in, so it is closed to you once the account is gone.
  • For a copy of your information, ask in Chat with Support before you delete.

Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.