Can I get a refund?
Gable does not refund unused time on a billing period that has already started, unless the law requires it. That is in the terms.
What happens instead
- Cancelling stops the next charge, and you keep full access to the end of the period you already paid for.
- The free trial costs nothing and needs no card, so you can try everything before you pay.
- Deleting your account cancels the subscription at once. The rest of the paid period is not refunded, and it cannot be used because your sign-in is gone.
Steps to stop paying
- 1Open Billing and press Manage payment and invoices.
- 2Cancel in the billing portal.
Note: if you were charged twice, charged after cancelling, or charged an amount you do not recognise, that is a billing error, not a refund request. Tell us and a person looks into it.
If that doesn't work
- Open Chat with Support with the invoice date and amount. A person reads every billing question; the chat assistant cannot issue refunds or make changes to your account. Or email support@getgable.ca.
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Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.