My settings didn't save. What happened?

Settings saves in two ways, and the most common miss is a typed field that was never saved.

How saving works

  • A switch or a choice saves as soon as you make it, and Saved shows beside it for a moment. If the save fails, the switch flips back and a red line says why.
  • Typed fields wait for the button at the foot of their panel, such as Save changes or Save profile. Until you press it, the bar says Unsaved changes.
  • Leave the page with something unsaved and Gable asks Discard your changes? Press Keep editing to go back and save.
  • A photo or logo saves when it finishes uploading.

Steps

  1. 1Go back to the page and check the field.
  2. 2If it is not there, type it again and press the panel's save button. Wait for Saved.
  3. 3If a switch keeps flipping back, read the red line under it and try once more.
Screenshot to come/settings/profilemark the save bar with Unsaved changes and the Save profile button

Pages only the owner or an Admin can change

Some pages say Applies to your whole team under the title: changing them changes it for everyone. People and seats, Team settings, the showings inbox and Roadmaps are changed by the owner or an Admin. An Agent can open them and reads a line naming who can change them. Billing is the owner's alone.

Where things are

  • You: Profile, Notifications and Privacy.
  • Team: People and seats and Team settings.
  • Business: Branding, for your team name, logo, colours and fonts.
  • Connections: All integrations, REALTOR.ca and showings inbox, Calendars, Facebook and Instagram, and Other apps and API keys.
  • Billing and account: Billing for the owner on the web, and Account for your sign-in, the app lock, signing out, the setup walkthrough, and leaving or deleting.

On a computer the groups run down the left with the page beside them. On a phone, Settings opens as a list, and each row opens its page.

Note: on a team page an Agent sees the settings but cannot change them, so a switch that will not move is usually a seat question, not a fault.

If that doesn't work

  • You saved, saw Saved, and the change is gone after a refresh: open Chat with Support with the page and the field. Or email support@getgable.ca.

Still stuck? Email support@getgable.ca. A person reads every message and replies in writing.