I can't open my home's page. What should I do?

1. 1Go to the sign-in page. It says Welcome back.
2. 2Press Email me a sign-in link instead.
3. 3Type the email address your agent invited. It must be exactly that address.
4. 4Press Email me a sign-in link. You see Check your inbox for a sign-in link.
5. 5Open the newest email straight away and press Sign in. You do not need a password.

Note: the page says Check your inbox for a sign-in link. for any address, even one your agent has not added. If nothing arrives, the address is probably not the one your agent has on file.

• The button in your agent's email, Open your portal, stopped working: it expires after an hour and works once. Request a new link as above, or reply to your agent's email.
• You see No listing yet and "You haven't been invited to a listing yet. Please contact your agent.": you signed in with a different email than the one your agent added. Sign in with that address, or ask your agent to add the one you use.
• You opened an older email: each new link cancels the ones before it. Use only the newest email.
• You use Google: Continue with Google works too, as long as your Google address is the one your agent added.
• On a shared computer, close the browser window when you finish.

• If your agent removes you from the deal, your access ends straight away and you are signed out.
• After closing, your page stays fully available for 90 days. Then it becomes read-only: you can still sign in and read everything, but nothing can be changed. A line at the top says so.
• If the deal ended without a sale, the page is read-only from then on.
• A report link from an email that shows This link has ended no longer opens on its own. Press Sign in on that page to read the report, or ask your agent for a new link.
• Something on a read-only page you need changed? Contact your agent.

• Check your spam and promotions folders for the sign-in email.
• Wait a minute between requests. Asking too often shows "Too many sign-in links requested. Try again in a minute."
• Reply to any email from your agent, or contact them directly. Your agent can resend your invite.